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Iotron AI

Iotron Assist · Live · AI agents · Enterprise assistant

Support teams answer the same questions repeatedly, knowledge is scattered across systems, and generic chatbots invent answers or cannot act.

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Iotron Assist interface
Illustrative interface of Iotron Assist, with example data; not a live system or customer data.

01How it works

Data in, intelligence applied, action out.

Iotron Assist interface
Illustrative interface of Iotron Assist, with example data; not a live system or customer data.
  1. 01

    Connect knowledge

    Index documents, wikis, tickets and product data with their access rules.

  2. 02

    Answer with sources

    Retrieval-grounded answers cite the passages used and refuse when evidence is missing.

  3. 03

    Act and hand over

    Approved actions (create ticket, reset access, update record) run through your APIs; complex cases go to a person with context.

02Capabilities

What it does.

Configured to your assets, documents or systems — and integrated with the tools your teams already use.

  1. 01

    Web, in-app, Teams/Slack and email channels

  2. 02

    Permission-aware retrieval (users only see what they may see)

  3. 03

    Tool use with approval rules for sensitive actions

  4. 04

    Ticket triage, summarisation and suggested replies for agents

  5. 05

    Analytics on top questions, gaps and deflection

  6. 06

    Multilingual conversations where the underlying models support them

AI inside

  • Retrieval-augmented generation with hybrid (semantic + keyword) search
  • Tool-calling agents with policy checks and human-approval steps
  • Evaluation harness: test questions, groundedness and refusal checks before each release
  • Model-agnostic design that can use hosted or self-hosted language models

03Architecture & deployment

Built to fit what you run.

  1. 01Channels
  2. 02orchestration and guardrails
  3. 03retrieval (vector + keyword index)
  4. 04language model
  5. 05tools/APIs
  6. 06logging and evaluation.
Deployment
  • Cloud (SaaS)
  • Private cloud
  • On-premises with self-hosted models where required
Integrations
  • ServiceNow/Jira-style ticketing
  • Microsoft 365 and Google Workspace
  • Confluence/SharePoint-style knowledge bases
  • CRM
  • Identity providers (SSO)
Security
  • Permission-aware access
  • Prompt and response logging with retention controls
  • PII redaction options
  • Content filters
  • Configurable data residency

04Business benefits

Why teams use it.

  • Faster first responses
  • Consistent, sourced answers
  • Agents freed for complex cases

Use cases by industry

  • IT

    Password resets, access requests, how-to questions

  • Telecom

    Plan, billing and troubleshooting support

  • Education

    Student and staff services

  • Financial services

    Product and policy questions with escalation

Iotron Assist: common questions

Will it make things up?

It is designed to answer only from retrieved sources, cite them and decline otherwise; we measure this before launch.

Can it take actions?

Yes, through approved tools, with rules that require human approval for sensitive actions.

Can data stay in our environment?

Yes, in private-cloud or on-premises deployments.

Get in touch

See Iotron Assist working on your data.

Tell us about the problem behind your interest in Iotron Assist. We will set up a demo with an engineer who knows the product and talk through deployment, integration and pricing.